The Implementation of Knowledge Management in Improving Human Resource Quality at PT. Langgeng Jaya Makmur

Abstract

The purpose of this study is to understand the impact of knowledge management implementation on improving the quality of human resources at PT. Langgeng Jaya Makmur. The increasingly fierce competition in the workplace means that companies can no longer rely solely on employees’ individual experience but must instead rely on the organization’s ability to manage knowledge as a shared asset. Using qualitative methods, this study examines the steps taken by the company to develop a culture of knowledge sharing, organize internal information, and utilize technology in employee learning. The results indicate that effective knowledge management implementation can enhance employees’ capabilities, work efficiency, and collaboration. Additionally, an organized knowledge-sharing system helps the company maintain knowledge continuity during employee turnover. Therefore, the implementation of knowledge management at PT. Langgeng Jaya Makmur has a positive impact on the development of human resource quality—specifically creativity and flexibility—enabling the workforce to adapt to business dynamics.